IT Director, Infrastructure

Summary/Objective 

Reporting to Chief Information Officer, the IT Director of Infrastructure is responsible for servicing as a team leader in the information technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. 

Essential Functions 

1. Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements. 

2. Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime. 

3. Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success. 

4. Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency. 

5. Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives. 

Responsibilities & Duties 

1. Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service. 

2. Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands. 

3. Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware. 

4. Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications. 

5. Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software. 

6. Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization. 

7. Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations. 

8. Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats. 

9. Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols. 

10. Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders. 

11. Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data. 

12. Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees. 

13. Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support. 

14. Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience. 

15. Set performance goals, conduct evaluations, and provide professional development opportunities for team members. 

16. Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services. 

17. Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services. 

18. Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection. 

19. Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements. 

20. Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience. 

21. Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools. 

22. Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management. 

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.  

Education and Experience 

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus 

• 10+ years of experience working in IT operations, supervising technology teams, and overseeing information technology projects required 

• Minimum of 5 years of experience in a leadership or management role in an IT setting required 

• Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems 

• Exceptional leadership and decision-making skills 

• Solid knowledge of project management principles 

• Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization 

Travel 

No travel is expected for this position.  

Work Environment 

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   

Physical Demands 

This role requires the ability to lift, push, and pull IT equipment. This would require the ability to lift up to 50 pounds, bend/kneel, or stand as necessary.   

Position Type and Expected Hours of Work 

This is a full time, exempt position. Standard days and hours of work are Monday through Friday 8:00 a.m. to 5 p.m. Evening and weekend hours may be required based on business need. Some flexibility in hours is allowed based on management’s approval. 

Job Compensation & Benefits
Through our competitive compensation and benefits program, we seek to attract, retain and motivate a high-performing and increasingly diverse Associate population. Our compensation and benefit structure is comprised of many factors, including but not limited the size of our Firm, our financial position, the industry, business objectives, market salary information, benchmark pay levels and practices against the respective peer group (to ensure equal pay for equal work, with allowable pay differences based on factors not prohibited by law), and unique circumstances of the Firm that are subject to change.

Compensation
Minimum: $170,000.00 - Maximum: $190,000.00

Benefits

Employer Paid Medical, Short-Term Disability, Accident, Life and AD&D Insurance

Dental & Vision Insurance

Unlimited PTO

Firm-Paid Holidays, Including an Extended Winter Break

Safe Harbor 401k Plan

Generous Employer HSA Contributions

Employer Paid Professional Dues, Licenses/Renewals

Continuing Education Resources

Family Planning Assistance Program and Paid Parental Leave

CWA has consistently been recognized from rating services and publications such as:

INSIDE Public Accounting - Top 100 Firms (2022, 2023, 2024)

Top Workplaces - Financial Services (2024)

Top Workplaces - Culture Excellence (2024)

Accounting Today - Top Firm by AUM (2024)

USA Today - Top Workplaces (2024, 2025)

Accounting Today - Top 100 Firms (2022, 2023)

Forbes America's Best Tax & Accounting Firms (2022, 2023)

INSIDE Public Accounting - Top 100 Fastest Growing Firms (2022)

Dallas Morning News - Top Workplace (2022, 2023)

Accounting Today - Beyond Top 100: Firms to Watch (2020)

Accounting Today - Regional Leaders Top Firms (2012, 2015, 2016, 2018, 2020)

INSIDE Public Accounting - Beyond the Top 100 (2015, 2016, 2018, 2020)

INSIDE Public Accounting - Top 200 Firms (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020)

Cain Watters & Associates is committed to upholding the principles of the Equal Pay and Opportunity Act (EPOA). If you have any concerns regarding compliance with this policy, we encourage you to report them immediately by contacting HR at hr@cainwatters.com. Your concerns will be handled with the utmost confidentiality and care.