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Inside Sales Representative - ELITE Dental Alliance

Job description

About ELITE Dental Alliance, an affiliate company of Cain Watters & Associates

ELITE is the nation’s largest purchasing platform built for the independent dental practice. ELITE Dental Alliance helps private dental practices compete with corporate dentistry by providing significant savings on products and services used every day. Serving all dental specialties, ELITE’s Dentists save on virtually anything needed to run a dental practice. From supplies to equipment, software to websites, practice financing to patient financing– and everything in between – ELITE has the right vendors, the right pricing, and the right service. With ELITE’s Advocacy Team, Dentists have access to expert guidance to help with making buying decisions, selecting the right vendors, and ensuring practices have everything they need to be successful.


About the Inside Sales Representative (aka Member Advocate)

For the Inside Sales Representative (aka Member Advocate), every day is always fast paced, with new relationships to build, something new to learn, and old friends to reconnect with. As a champion of the ELITE sales and retention team, the Inside Sales Representative’s primary focus is to ensure that new customers become a part of ELITE, and that they stay with us for the long term. With the Inside Sales Representative’s ability to listen and discover needs, their attention to detail and amazing follow up skills, ELITE’s customer base grows and thrives, ensuring the success not only of our business, but the success of the independent dentists that we serve.


Responsibilities & Duties

  • Communicate with leads to discover needs, providing education about the ELITE membership, closing sales, including presenting demos, conducting all follow-up communications, and assisting with registrations
  • Complete platform introductions with new ELITE Members to ensure an understanding of the membership, discovering needs, connecting with ELITE vendor partners, setting expectations, and completing follow-ups
  • Complete reviews on a consistent basis to ensure members are utilizing vendor partners, maximizing their membership, and all contact and company information is properly updated
  • Attend in-person and virtual consultations with our partner company’s clients to introduce the ELITE platform, encourage new memberships, or perform membership reviews, and providing customer service assistance to the partner teams
  • Perform collection calls as needed for membership payments
  • Participate in team meetings and bringing fresh, creative ideas for creating efficiencies, problem solving, and ways to grow the Company
  • Provide excellent customer service support as a backup to the Member Services Coordinator and/or Member Success Coordinator, including answering phone calls and responding to email requests as needed
  • Utilize the Company’s technology to ensure complete data accuracy and documentation for all leads and customers
  • Have a thorough understanding of the ELITE vendor network, including all vendor offerings and promotions, and participating in all Company trainings


This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.


Job requirements

Key Skills & Qualifications

  • Positive, friendly, and outgoing demeanor
  • Professional verbal and written communication skills
  • Critical thinking and problem-solving abilities
  • Capacity to manage multiple projects and tasks
  • Goal-oriented mindset with a powerful desire to exceed objectives
  • CRM experience (preferably HubSpot) preferred
  • Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint)
  • Self-motivated with excellent time management skills
  • Accountable and Relationship Driven

Education & Experience

  • 1+ years of sales experience preferred
  • Dental industry experience preferred
  • Completion of a technical program, an associate degree, or bachelor’s degree preferred


Travel

Out of town travel with overnight stays may be required 1-2 times per year. Attending the out of town annual Company Meeting required.


Work Environment

This is an in-office, full-time, exempt position. Business hours are Monday through Friday from 8:00 am to 5:00 pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, and bend or stand, as necessary.


Job Compensation & Benefits
Through our competitive compensation and benefits program, we seek to attract, retain and motivate a high-performing and increasingly diverse Associate population. Our compensation and benefit structure is comprised of many factors, including but not limited the size of our Firm, our financial position, the industry, business objectives, market salary information, benchmark pay levels and practices against the respective peer group (to ensure equal pay for equal work, with allowable pay differences based on factors not prohibited by law), and unique circumstances of the Firm that are subject to change.


Compensation
Minimum: $60,000 - Maximum: $90,000


Benefits

  • Competitive Salary
  • Medical, Dental, Vision, Short-Term Disability, Accident, Life and AD&D Insurance
  • Unlimited PTO
  • Firm-Paid Holidays, Including an Extended Winter Break
  • Safe Harbor 401k Plan
  • Generous Employer HSA Contributions
  • Employer Paid Professional Dues, Licenses/Renewals
  • Continuing Education Resources
  • Family Planning Assistance Program and Paid Parental Leave

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